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When i asked in teamchat for a life ( in Dutch because the game is in Dutch), i get the message that it is not inappropriate inappropriate?
Hello @Vonnyp
how are you doing?
I have news from Soda Team: if you don't reside in Sweden and Spain, you can return to old friendship system and be removed from this new one. If this is what you wish. I understand you reside in UK?
I would need your game ID number. Here's how to find it
Let me know
Hello!
thank you for explaining and showing your game.
I'm not aware of this new change and I don't see it in my game so I must consult with community manager to understand what's going on here 🙂
I'll let you know what I find out
Hello @jaylynn @nataliigra
This system should be in the process of being distributed to all Soda players, eventually nobody will have the old system to exchange lives.
I'll pass on your feedback. As of now I can only suggest not to stop adding friends to your game, keep adding them every day, so the chances to find players with this system increase.
You could always start to add each other as friends and ask lives among yourselves since you'll both benefit from it and test firsthand whether it works or not in your respective games. You have the possibility to talk about it among yourselves on the forum and let Soda developers know 🙂
To add friends, one needs to share the social link and the othes needs to click on it and accept the request. more infos here
Return the old version of applying for new lives to friends ... I don’t get lives through the social center ... I have to leave the game ... it was already like this last year - they helped, but yesterday they changed it again
Mijn ID is 10323527717
I am back in New Friendstest systeem? I Will go back to the older systeem.
Can I be removed too? I live in UK but my phone was bought in Spain. Thanks!! My ID is 12471348981.
I'm very happy to hear about this @Vonnyp !🙂
Just tried again and completely shut down and restarted iPad and it’s worked!! THANK YOU 🙏🏼
Nothing looks changed it still,looks the same 🤷🏻♀️
Hello @Jaylinn @Vonnyp @nataliigra
I got the confirmation you were removed from the new friendship test, please check😀
Sorry for the long wait!
I am not returned to the previous game, why bot?
Same for me it’s some trial update or something that some people have I have friends who play and can still send and ask for lives
I used to be able to ask for lives in Teams then it just vanished. I dont ever remember doing anything to change my settings..... the function just disappeared. Spent enuff dosh on these poxy games and boom they take something else from you.... take our money now take our lives.... i did think it was just me!
Hi!
I'll ask community manager for updates next week. Soda Studio might be taken up with other things of different priorities so they haven't replaced the feature yet but I can send reminders 🙂
Sounds good to me! Hope we can
Right... lets work together to get this fixed... i NEED livez 🤣🤣🤣
It did - for one game only now it’s gone back to how it was! It’s doing my head in 😂
Did it work VonnyP??
VonnyP has it worked??
No
Hi. Did the game go back to previus friendship version?
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why am I not getting a response from my friends after changing the request method for life
Hello there!
I'm not sure I understand your question. from what I know, the method to ask friends for a life has not changed.
Please answer these questions:
Which device do you use to play Soda? (Model)
Do you play Soda on multiple devices? Which ones?
Do you play on app or Facebook webpage?
Do mean you ask your friends for lives and they don't send you a life?
Do you mean friends from your friends list?
Or friends from your team?
Feel free to take screenshots and attach your pictures here so I understand better
Thank you!
I play on Android in the application and a week ago I updated the way to request for extra lives. Previously, there was no request for a booster and the request for lives was displayed in the team, now with a message .... My friends are only on the application ... Something like
Спасибо!
Вот на этот запрос я за неделю не получила ответа. Раньше приходило 20-30 .
Hello @Jaylinn !
do you mean that you clicked the button to ask for a life or typed a message in chat asking your friends for a life?
Which device do you use ? (make and model)
did you try troubleshooting steps? Does the problem still persist after troubleshooting?
Please let me know so we can keep investigating
thanks
---
Troubleshooting steps:
*it depends on on the type of the device. Read all details here.
If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters
If you own Apple mobile, visit Settings - Safari - Clear History and Website Data
Hello again!
I forgot to ask you something important, what's your user ID? This way community manager can locate your game account and look into friends feature.
To find this unique number please launch Soda app, tap on cogwheel icon and visit settings page. At the top you'll see King logo, please tap twice on it. It'll be replaced by your user ID number. More infos here
thanks!
1840971128
I click on the button to asked for a live
There a two buttons: asked for a live or for a booster
I used samsung galaxy A52
I did the troubleshooting steps, not helping.
Candy Crush Soda Saga is updated.
I have clean de cache.
I restart my mobile device
I removed the game from my pc, so i play it on mine mobile device.
I'm waiting for help
I understand.
Regarding this issue, I've yet to hear from community manager (King employee).
As soon as I have news I'll be sure to forward them back to you 🙂
In the meantime, you could also contact Player Support directly from your game app as they retrieve gaming infos from your app and can tell you if there's an issue going on, even at weekends.
How to contact Player Support from Soda app in mobile devices and Windows 10, 11 computers: launch soda app - visit settings- click "?" icon- select topic and subtopic- scroll down and click "contact us". Explain your problem and send.
thanks for replying and sharing the pictures. troubleshooting didnt' help so I'll forward this case to community manager
Just to be clear, you cliked the life button but your life request hasn't been sent to your friends, do I understand this correctly?
Hello Pitty_Kitty
I don not know if when i click on the button, of the request will send to the friends. I delete the game from the pc and i uninstall en restall it again on my Phone but the trouble is not solved. I can asked for lives but get nothing,
what is a request method for life? Thanks!
Вот на эти запросы!!
I heard back from community manager. No issues could be found. If a response from friends cannot be seen, it's probably because they haven't replied to life request yet and we need for them to respond to get a life.
The Studio will be informed that this feature new functionality is not clear🙂
Hello @Jaylinn
How long have you been waiting to get life? How many friends are in your friends, more or less?
I wait every day, no lives no nothing i have more then 10 friends. And i see that i asked for a live
Hello which country are you playing from?
Hola. Salí del juego, dejando mí sesión como ganador y tomando los regalos del comienzo del día y a los minutos vuelvo a ingresar y al jugar, me doy cuenta que me sacó la racha y sus ventajas. Estoy molesto.
Whenever I choose to watch ads for a bonus or extra lives etc, the ads have started to freeze. It’s the ad for teaching or education or something. It’s so annoying. I’m losing levels because of it and happened about 6-10 times in the last hour I have been playing. What is causing this?
my game will not load. It gets to a certain point and just stops. Please help.
why does my screen keep freezing up? It is annoying and I am ready to delete playing
Merhaba, İphone cihazımda oynadığım oyunum apple kayıtlı.Oradaki ilerlememi android cihazıma veya PC ye aktaramıyorum.Lütfen yardım.
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
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