Bubblegum troll

KingHobo253

I was paired with a friend for the bubble gum troll and now all progress is gone. While my friend is still paired with me. Any solution?

Pitty_Kitty

Hello @KingHobo253 and welcome to soda community!

Yes, currently Battle Season (Yeti VS Bubblegum troll) is live but which feature are you referring to, exactly? Rescue Buddies? Kimmy's gone Fishing? other?

Which device do you use to play Soda ? (make and model)

I can't guarantee you'll get your progress back but I advise you try troubleshooting steps.

Let me know if the issue keeps happening afterwards and we'll gather all the infos needed to make a problem report for Soda Studio, thank you.

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• check for Soda and device updates
• check that your device has at least 2 GB of free storage
• provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
• you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here.

If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If you own Apple mobile, visit Settings - Safari - Clear History and Website Data