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Why am I not getting the stars I won?

faithwhite158
faithwhite158 Posts: 7

Level 2
in Support

So I got 3 stars on levels 52, 305, and 360 but I was only awarded one or two. I’ve emailed King support for help and they have not done anything. I am extremely frustrated because those were hard levels for me and I finally got three stars only to not he awarded them. Please let me know what the problem is. I’ve emailed support as well and their customer service is terrible.

Best Answer

  • Yosca
    Yosca Posts: 17,870
    edited January 2023 Answer ✓

    Hello @KimmoK welcome to Soda Community

    It turns out that several levels show this same 'problem'; a 3-star score while your board shows 1 star. The Studio is aware of this.

    Thank you for sharing these screenshots with us and I will pass this along. However, due to Winter holidays, it will probably take longer until a solution is available.

«1345

Answers

  • Ireca
    Ireca Posts: 21

    Level 3
    edited January 2023

    Hello,

    I just got my 3 stars on level 2917 and on the main screen it still shows only 2 stars. In the game, the meter went past the 3 stars, so I know that i got it. Please fix this.

    Thank you,

    Ireca

  • Ireca
    Ireca Posts: 21

    Level 3
    edited January 2023

    Played it again, got 3 stars and now at the end only one star came up. Please acknowledge and then fix.


    Thank you

  • Pitty_Kitty
    Pitty_Kitty Posts: 13,008
    edited January 2023

    Hello @Ireca !

    thanks for reporting, I'll forward this to community manager

    In case Soda Studio needs it, what is your game user ID? Here's how to find it

    thanks

  • Ireca
    Ireca Posts: 21

    Level 3
    edited January 2023

    My ID is 1208210049

  • Ireca
    Ireca Posts: 21

    Level 3
    edited January 2023

    Is this being looked at yet?

    Thanks,

    Ireca

  • Pitty_Kitty
    Pitty_Kitty Posts: 13,008
    edited January 2023

    Hello @Ireca

    the level has been reported to Soda Studio 🙂

  • Pitty_Kitty
    Pitty_Kitty Posts: 13,008
    edited December 2022

    Hello @faithwhite158 and welcome to Soda community!

    Do you mean you saw you achieved enough points to earn 3 stars before finishing the level but when the game shows the screen with final score you don't see the 3 stars anymore?

  • Pitty_Kitty
    Pitty_Kitty Posts: 13,008
    edited December 2022

    I was able to replicate this issue only on level 360, (earned enough points for 3 stars but received only 2 in the end) and took screenshots before finishing the level and after winning the level.

    If you're able to replicate this in the other 2 levels and take screenshots, it would be helpful.🙂 if you can't, that's fine

    In any case I'll report all 3 levels to community manager so Soda Studio can be informed and look into this.

    thanks

  • faithwhite158
    faithwhite158 Posts: 7

    Level 2

    I have screenshots of level 52 and 360. I could not get them for 305. I just want the three stars that I got to show up because they’re some of the only levels where I don’t have three stars.

  • faithwhite158
    faithwhite158 Posts: 7

    Level 2

    It just happened again on level 456. This is extremely frustrating and it’s making me want to not play anymore.

Hey! Would you like to give us your opinion?

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