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24 hours life gift

SarahS

Hi,

I'm connected to the internet, cleared the cache and still get the error message(in German) "Oops, an error has occurred.

See the screenshot.
My husband has had the 24 hour life twice with no problems.

What is wrong with me?

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SarahS

Hi Pitty,

yes, I read a connection error. W-Lan ist still activated,no other problems with the connenction.

Sorry for my worse english...i`m from Germany.

Pitty_Kitty

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2489724#Comment_2489724

Hi, what's your answer to my previous question please 👇️

Do you read a connection error ("there was a connection errror, try again in a bit") when you visit profile settings in soda app? Let me know

SarahS

Still does not work. Maybe later at a newevent. I never loose hope

FuturePast

I got notice 2x of this playing this morning. Hope you get it resolved.

Courtney1990

I had my 24 hours live

Pitty_Kitty

Hello @SarahS and welcome to Soda community!

I'm sorry to hear about this, let's see if we can solve it 🙂

Do you read a connection error ("there was a connection errror, try again in a bit") when you visit profile settings in soda app? Let me know

If you don't see it, please go ahead and:

check for Soda and device updates
check that your device has at least 2 GB of free storage
provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here.

If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

SarahS

Hoe my text is in english