Game not connecting from my device to the server.

Question

Second day in a row I have getting an error message "We detected a connection issue.  Please try again later."  When will it get fixed? Is there a place on this portal where I can find out the status of the issue resolution?

Pitty_Kitty · Answer

Since details about this problem can be found here

Game not connecting from my device to the server - follow-up

We will keep that one discussion thread open to add follow-up comments so information is not lost in the forum🙂

Pitty_Kitty · Answer

Hello @Trnava and welcome to Soda community

I'm afraid I can't tell if you've already posted and described your problem somewhere else

Yesterday this issue was solved:

https://community.king.com/en/candy-crush-soda-saga/discussion/392086/solved-several-issues-in-soda-cannot-play-levels-make-purchases-open-store-and-more

If the issue still persists try troubleshootings steps and let me know how it goes:

* Do you read a red connection error message ("there was a connection error, try again in a bit") when you visit profile settings in soda app? Let me know

If you don't see it, please go ahead and:

* check for Soda and device updates
* check that your device has at least 2 GB of free storage
*  provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
* you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here.

If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

If you own a Kindle fire, check this out