Candy Crush Soda Saga

marisamarrocos

I have my account with you and my game keep crashing. Today I hit some gold bars and it crashed again, making me loose it all over again. I have tools that I cannot use because keeping crashing. Do I have to delete you from my life? Please let me know. marisamarrocos@gmail.com thanks!

Pitty_Kitty

Hello @marisamarrocos and welcome to Soda community!

For your internet safety and protection please edit your comment and delete your personal email address. Thanks🙂

I'm sorry to hear your game frequently crash, let's try to find out what's going on 🙂

Please provide these infos:

• please check this guide tips and let me know if they help
• does you device have at least 2 GB of free storage?
• Is your device up to date?
• Which device are you using? Make and model please
• Which is the latest version of software installed? For example: Android 11, iOS 15.5 etc..
• Is your Soda app up to date? Which is the latest version installed?

thanks

Pitty_Kitty

Hello @marisamarrocos and welcome to Soda community!

For your internet safety and protection please edit your comment and delete your personal email address. Thanks🙂

I'm sorry to hear your game frequently crash, let's try to find out what's going on 🙂

Please provide these infos:

• please check this guide tips and let me know if they help
• does you device have at least 2 GB of free storage?
• Is your device up to date?
• Which device are you using? Make and model please
• Which is the latest version of software installed? For example: Android 11, iOS 15.5 etc..
• Is your Soda app up to date? Which is the latest version installed?

thanks