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Question

Ever since I created an account, it says there is no connection. Because of this, i can't get any prizes, other than the daily. Nothing at all. Any ideas how to fix this?

Pitty_Kitty · Answer

Hello @Wlado5 and welcome to Soda community!

Sorry to hear about this, would you provide more details?

* did you just start playing Soda: you installed the app and created an account?
* have you been playing Soda without a game account to save your levels up until the point you created an account?
* when did this issue start?

In the meantime let's check troubleshooting first:

* Do you read a red connection error message ("there was a connection error, try again in a bit") when you visit profile settings in soda app? Let me know: yes or no

If you don't see it, please go ahead and:

* check for Soda and device updates
* check that your device has at least 2 GB of free storage
*  provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
* you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here.

If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

If you own a Kindle fire, check this out

it's not possible to do in Microsoft app on computer