Twitch drop

maitopa

Hello, recently I purchased a twitch drop for candy crush soda saga but it don't appear ingame. The steps that i followed are the same as for candy crush. Redeem it,scan the QR that opened the game, but then nothing appeared .

Ty for help ^^

Yosca

Hello @maitopa Welcome to Soda Community

I’m sorry to hear this. Unfortunately we cannot handle purchase issues in the Community, due to personal information, but Player Support can. If you happen to play on a mobile device or Windows app, you can contact directly from the device.  That way Player Support will automatically get your purchase history and transactions. All you need to do is:

- Open the game app —> tap on the blue gear

- Tap on the ? mark

- Tap on Purchases and Gold Bars

-  Choose and tap on a topic that is closest to your question/issue

- Scroll down to the bottom and tap  "Contact Us"

If you don’t play on mobile or Windows app, please contact Player Support Team here. Describe briefly your complaint, and don’t forget to mention your Game ID, here is how to find.

Hope this helps 🙂