I can't log anymore when starting the game

Question

When launching the game on my mobile I can't log anymore both with my King account or Facebook.

I obtain a red slider with "Erreur de connexion. Veuillez réessayer plus tard".

So I'm not able to obtain bonus and other goodies.

Yosca · Answer

Hello @cricourtou Welcome to Soda Community

I’m sorry to hear you have these problems.

When you reset your King account password, did you check your spam/junk folder?

Regarding the error you see, if you check your profile, are you unable to log in or out? Do you see this 👇?

This type of error appears when something unknown goes wrong in the Soda app. It may indicate that the game app has become corrupted. This also means your game is offline; you can’t save your progress.

You can try a trick, which helped @Pitty_Kitty once:

==>>  force close the app (or make sure it's not running in the background)- switch off your internet connection - start the app but don't click "play" yet - switch on internet connection- then click "play"

If that doesn't help, the only solution is to uninstall and reinstall the app 😕. Please note when you uninstall the game you will lose all boosters as they are stored in your device's memory. If you had purchased boosters that you had not used yet, you can contact Player Support. You will see your gold bars, but your progress may not have been registered because your game was offline. In that case, Player Support can help restore your progress manually.

How to contact Player Support:

* open the game app -> tap on the blue gear
* tap on “?” question mark
* tap on “my game progress”
* tap on “the progress I’ve made isn’t showing in my game….”

If you don’t play on mobile or Windows app, please contact Player Support Team HERE. Describe briefly your complaint, and don’t forget to mention your Game ID, how to find: HERE

Hope this helps!

cricourtou · Answer

Additionnal information : when trying to reset my King account password, I never receive the email.