Candy Crush Soda Saga

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Candy Crush Soda Saga

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Share news, updates, or anything Soda-related you'd love to chat about!
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Need help with the Soda? Ask your question or check for answers here.
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Why do unity ads not work?

This seems to only come up with that particular ad provider. (I play on Android.) Some never play, others are static ads that either will not close at all, or will tell me i don't get the reward after trying to close a static ad after 1-2 minutes. I've lost so many rewards/extra moves etc. to this.

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tinker37

REMOVE unity ads!!!!!!!! They DO NOT give boosters!!!!! You put them on candy crush…. Now take them off!!!! They DO NOT work!!!!!!!

Pitty_Kitty

Hello @Guinnie

I see, but that shouldn't discourage you from contacting Player Support too because that is the direct way to send them your gaming details and infos about the specific faulty ad.

Community forum works as a mediator, it collects issues reports from players and gaming data and then forward them to Soda Studio and by doing that, yes, it escalates matters, if many players reach out to community about the same issue in order to find a solution; it also helps improve communication between player and player support

Guinnie

The last time i did that for other ads (that others had also reported not working), they told me to comment over here to bring attention to it and I just gave up. You all need to get your act together and not keep sending people back and forth.

Pitty_Kitty

Hello @Guinnie and welcome to Soda community!

I'm sorry to hear about this. Please also contact King Player Support directly from Soda app and report this so the dedicated team can investigate this.

How to contact King Player Support from Soda app in mobile devices and Windows 10, 11 computers: launch soda app - visit settings- click "?" Icon- visit "Privacy and Terms"- "How can I report an ad in my game?"- scroll down and click "contact us". To ensure a better service, please fill in the form by selecting "advert issues or reporting" and the subtopic that applies to your case the most. Follow the guide below to explain your problem and send.

How can I report an ad in my game?

Please always make sure to keep your game up to date with the latest version to not miss out on any new features

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Accepted answers

All comments

Pitty_Kitty

Hello @Guinnie and welcome to Soda community!

I'm sorry to hear about this. Please also contact King Player Support directly from Soda app and report this so the dedicated team can investigate this.

How can I report an ad in my game?

Please always make sure to keep your game up to date with the latest version to not miss out on any new features

Guinnie

Pitty_Kitty

Hello @Guinnie

I see, but that shouldn't discourage you from contacting Player Support too because that is the direct way to send them your gaming details and infos about the specific faulty ad.

tinker37

REMOVE unity ads!!!!!!!! They DO NOT give boosters!!!!! You put them on candy crush…. Now take them off!!!! They DO NOT work!!!!!!!

Chat chat chat
candy crush should please provide features whereby friends can send direct messages to each other’s
Compra efetuada e não entregue
Comprei moedas e não recebi , preciso de ajuda
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Support
Need help with the Soda? Ask your question or check for answers here.
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Got a feature idea? Share your thoughts to help make Soda even better!

Recent Announcements

Where did 4-in-a-row go? 🧃
Not seeing 4-in-a-row in your game right now? Don’t worry, it's not a bug! 🛠️ The event has been paused for now to make space for new events and tasty surprises we’re testing out. 🍬✨ As always, events can come and go, and sometimes we like to shake things up to keep Soda feeling sweet and exciting! The Soda studio is…
🛠 Game Issues? Check Here Before Posting! 📝
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
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