Why am not getting all my prizes it keeps saying having issues will give you prizes once issues is f

Question

Please fix the technical difficulties please so I can receive all rewards thanks

Pitty_Kitty · Answer

Hello @Toyatee and welcome to Soda community!

I'm sorry to hear about this. Please try troubleshooting steps listed below and let me know if the issue keeps persisting afterwards and which device you use (make and model). Thanks

* check for Soda and device updates
* check that your device has at least 2 GB of free storage
*  provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
* you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here.

If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

If you own a Kindle fire, check this out

it's not possible to do in Microsoft app on computer