Why are my lives not being replenished? It's been days.

Question

Pitty_Kitty · Answer

Hello @leo2528 and welcome to Soda community!

that sounds odd.

* Which device do you use to play Soda? (make and model please)
* What is your game user ID number? Here's how to find this number 
* would you be so kind to share a screenshot of your map? How to take a screenshot

Did you try troubleshooting steps to see if they help?

We can forward an issue report to investigate further what's going on once we establish troubleshooting steps have been tried:

* check for Soda and device updates
* check that your device has at least 2 GB of free storage
*  provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
* you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here.

If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

If you own a Kindle fire, check this out

it's not possible to do in Microsoft app on computer

thanks