Lost all my items when change device

candycrusher1988

I recently changed my phone to a new one. Once i log in to the game to play, i noticed game could recognize: phase, friends, quests, but all my items and bonus are gone!

I tried to play on my old phone, items are present there, and also If i pass a phase, j can see the progress on my new phone. But when it comes to my items, it simply doesn't migrate. I want my items back pls

Yosca

Welcome to Soda Community @candycrusher1988

Boosters, Extra Lives, and Extra Moves are not saved on King servers; they are saved locally on the device in which you received them. This means that, unlike Gold Bars and your level progress, they won't transfer across to your new device.

The good news is that if you still have access to the old device, everything will still be there!

King never recommends storing too many free Boosters on your device; not only is there a chance they may be lost, but they can also affect the gameplay. 

Hope you have a Sodalicious day 🙂