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my chef hat has dissappeared

Rachel_Narey
Rachel_Narey Posts: 6

Level 2

my chef's hat has disappeared not even on bottom of page i have passed 5 levels but still no hat and there is still time on clock.

Answers

  • Pitty_Kitty
    Pitty_Kitty Posts: 13,008

    Hello @Rachel_Narey and welcome to Soda community!

    That's odd. Did you try troubleshooting steps to check if you regained the ability to bake after passing the levels?

    • check for Soda and device updates
    • check that your device has at least 2 GB of free storage
    • provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
    • you might need to repeat the steps above 3-4 times

    *it depends on on the type of the device. Read all details here.

    If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

    If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

    If you own a Kindle fire, check this out

    it's not possible to do in Microsoft app on computer

    ---

  • Pitty_Kitty
    Pitty_Kitty Posts: 13,008

    If the situation doesn't change after trying troubleshooting, let me know.

    I can send an issue report about this, please provide more details:

    • make and model of the device
    • game ID number. Here's how to find it in your Soda app
    • screeshots of your level progress and Bake a Cake

    thanks

    ---

    how to take a screenshot: https://www.take-a-screenshot.org/

    Save the image on your device storage if you use a computer.

    Upload the image from your device to this forum discussion. Click the icon circled in red that shows a mountain:


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