my chef hat has dissappeared

Rachel_Narey

my chef's hat has disappeared not even on bottom of page i have passed 5 levels but still no hat and there is still time on clock.

Pitty_Kitty

Hello @Rachel_Narey and welcome to Soda community!

That's odd. Did you try troubleshooting steps to check if you regained the ability to bake after passing the levels?

• check for Soda and device updates
• check that your device has at least 2 GB of free storage
• provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
• you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here.

If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

If you own a Kindle fire, check this out

it's not possible to do in Microsoft app on computer

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Pitty_Kitty

If the situation doesn't change after trying troubleshooting, let me know.

I can send an issue report about this, please provide more details:

• make and model of the device
• game ID number. Here's how to find it in your Soda app
• screeshots of your level progress and Bake a Cake

thanks

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how to take a screenshot: https://www.take-a-screenshot.org/

Save the image on your device storage if you use a computer.

Upload the image from your device to this forum discussion. Click the icon circled in red that shows a mountain: