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I have tried over and over again but they won't accept it I lost my old card which was a Direct Express. I have the same card
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Hello @RobinEsther and welcome to Soda community
I'm sorry to hear that but King customer service is not able to look into your Microsoft account to rectify this issue. King and Microsoft are different companies. As I mentioned here I advise you to contact Microsoft support team.
Try checking this support page from Microsoft
And Microsoft Store Support
It's your Microsoft account that is affected by this debit card issue because only that account in Windows devices can register debit card information. Your game account is not involved in this.
The Microsoft account is not the game account that you use to save your progress in Soda. For your game account, King can offer customer service such as: progress recovery and compensations in case money is successfully taken from your debit card but items are not sent into your game account.
Hope it's clearer now 🙂
