Candy Crush Soda Saga

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Candy Crush Soda Saga

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
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Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!

Loading time

When I open the game, and when I open a level it takes forever to load. It doesn't happen when loading anything else in the game It almost seems purposeful so that 5 or 10 minute boosters are being eaten up. No other king game has this problem or any other app I use.

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Pitty_Kitty

You're welcome @mono1020

Sure, whenever it's possible for you to share the details above, hopefully in this same support thread so context doesn't get lost.

Only afterwards I can send a issue report to community manager.

Without gaming details, this issue can't be investigated further 🙂

Have a nice day!

mono1020

Whoa! Thanks so much for your answer and ideas. I'll check and be back in a month haha.

Pitty_Kitty

Also kindly let me know if the issue still persists after checking troubleshooting

provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here.

If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

If you own a Kindle fire, check this out

Thanks

Pitty_Kitty

Hello @mono1020 and welcome to Soda community

Please provide further details in order to understand the situation 🙂

what is the make and model of your device?
does your device have at least 2 GB of free storage?
did you check for your device updates? Did you check for Soda app updates?
What is the latest version of Soda app installedil in your device?
What is your game user ID?

How to find your user ID on Soda app: here

Thanks

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

Pitty_Kitty

Hello @mono1020 and welcome to Soda community

Please provide further details in order to understand the situation 🙂

what is the make and model of your device?
does your device have at least 2 GB of free storage?
did you check for your device updates? Did you check for Soda app updates?
What is the latest version of Soda app installedil in your device?
What is your game user ID?

How to find your user ID on Soda app: here

Thanks

Pitty_Kitty

Also kindly let me know if the issue still persists after checking troubleshooting

provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here.

If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

If you own a Kindle fire, check this out

Thanks

mono1020

Whoa! Thanks so much for your answer and ideas. I'll check and be back in a month haha.

Pitty_Kitty

You're welcome @mono1020

Sure, whenever it's possible for you to share the details above, hopefully in this same support thread so context doesn't get lost.

Only afterwards I can send a issue report to community manager.

Without gaming details, this issue can't be investigated further 🙂

Have a nice day!

Ads are freezing and having to close app each time
Whenever I choose to watch ads for a bonus or extra lives etc, the ads have started to freeze. It’s the ad for teaching or education or something. It’s so annoying. I’m losing levels because of it and happened about 6-10 times in the last hour I have been playing. What is causing this?
Al re ingresar me da como que arranco con partida perdida
Hola. Salí del juego, dejando mí sesión como ganador y tomando los regalos del comienzo del día y a los minutos vuelvo a ingresar y al jugar, me doy cuenta que me sacó la racha y sus ventajas. Estoy molesto.
Game not loading
my game will not load. It gets to a certain point and just stops. Please help.
Why does my screen freeze up when I am playing ?
why does my screen keep freezing up? It is annoying and I am ready to delete playing
İlerlemeyi androide aktarmak
Merhaba, İphone cihazımda oynadığım oyunum apple kayıtlı.Oradaki ilerlememi android cihazıma veya PC ye aktaramıyorum.Lütfen yardım.

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Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!

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