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That's why the translator exists, gentleman
I have completed the first cake of event and won a piece of the lollipop but it has disappeared from my tools. I attach the capture where that tool is no longer there and the event where I am for the second cake.
I wrote it as I could, because when I clicked on the box to answer, I would start typing and something causes the words to be changed or overtyped, and what I type at the beginning appears at the end. And regarding the gold bars, the ones that should have appeared when I restarted the game today after playing for a while, although they should have been there yesterday, I don't know if I should notify you in a report or which report to use for that. When I want to answer that happens, I don't know how to answer in the way indicated in the imageYo
Okay, thank you for telling me! After checking with the studio, it seems it is intended you cannot see the Kimmys Candy Hunt icon on your homescreen (where you see the Diorama), so this is not faulty! However, the fact that you cannot see the leaderboard after finishing a level is a bug that the team is currently looking into.
For the issue with the Gold Bars, please reach out to support and let me know what ticket number you get 😊
Lastly, I wanted to ask if you please could write your comments using regular text instead of code. That means the comments will look like this 👇️
At the moment your comments look like this to us, and it makes it a little hard for us to read 👇️
Well, regarding the cyan candies, I received an announcement when I opened the game where it said that the hunt for cyan candies was starting, and there was the girl with a basket of candies. When I opened a level and collected some of those candies, a notice appeared saying that this had to be done and that I had to collect them to earn rewards. Just the same as with the yellow candies. It was nothing to do with the turtle. The turtle has appeared before in other levels and I know how it works. But this was announced the same as the hunt for yellow candies, only in this case he asked for the cyan ones. Even when I lost the level, it shows on the screenshot that it says "Candy Hunt", and it shows how much I'm going to lose if I quit.
Hi @Micalceta,
I'm sorry to hear you are not having a great experience with Soda! If I understand correctly you have to main issues
Is that correct?
For the issue with the Kimmys Candy Hunt, from what I can see from your screenshots what you are actually showing with the Cyan candy is Sprinkleshell levels. Sprinkleshell levels need you to collect Cyan candies in order to use the turtles power. Kimmys Candy Hunt is usually yellow candies, but it's not an event that is always in the game - so I see no issue here.
For the issue with the Gold Bars not being given to you, I ask that you again contact support as we cannot compensate you here in the Community. Once you have contacted them, please make sure to send me the ticket number and I will double check that someone responds to you.
Thank you and apologies for the inconvience!
Yes, I meant that. First I was able to enter and search for the topic that seemed pertinent to report that I did not receive the ingots that I owed. And automatically I received a pre-assembled message from king, which annoyed me more, and I went back to the game to try to choose another topic, to see if they respond to me as they should, but everything was blank. Not anymore, but that's the least of it, overall, even if you choose something and write to them, they send me an automated response and no one takes responsibility.
Hello @Micalceta
I'll forward the pictures
What do you mean the app is blank when you click on "?"
do you not see the help center? then you select any topic (events). then any supbtopic (what is daily bonus). then scroll down to find contact us
this is Soda app on Windows 11:
then there's the form to fill in with the correct topics: "Events or feature issues" and "I didn't receive my reward". Describe your issue and submit
Let me know if you're able to find the form.
If not please take a screenshot of the black screen so I'm able to report it
This is how the game is "working". Not only is the cyan candy hunt announced and counted during the levels, but the ranking of who is winning is not in the game, but also, yesterday I had 6 ingots left but I won one of the races that give 15 first prize , I clicked on "get" and the next level that I couldn't beat for one play and I wanted to buy 5 extra plays for 10 ingots, the game showed that I had 6. In other words, it didn't give me what I had won. This works lousy, and when I went from the menu to "?" to report the "support", everything was blank, there was no option inside to communicate anything. Does anyone work on this app?
The other image is what the game shows when it has to show the number of the level in which I will reach the Vampi reward, or where the chef's hat is. I also attached a screenshot of the "response" from the "support" of the game (which, in short, they sent me back to the community without noticing my problems) and a screenshot showing that there is no update available, the game is up to date . And I play other King games and none of them have these problems, on the contrary, they run very fast. All but this one
thanks @Micalceta for the details, I'll forward them to community manager
Regarding this, did you check for Soda app updates in Microsoft Store? What is the latest update installed?
Thanks
...
in case you need instructions on how to find app version of Soda app: open Microsoft Store - open library - select games - select Candy Crush Soda Saga - scroll down the page until you find app version
ID de usuario 14199524171 sistem Micro-Star International Co.,Ltd modelo MS-7B84Sistem Micro-Star International Co., Ltd
Hello there!
I wrote here because I sent a request in the way you explain in this message, I explained that I use a PC and they answered me to close the applications in the background of my cell phone. And at the end of the mail it said that for more help visit the community through a link. I have a gaming pc with more than 600 gb of free storage. The only game that gives me terrible lag when there are special candies is this one, either sound glitches or reward glitches.
Thank you for providing more details. Since I don't have information of the conversation you had with Player Support, unfortunately I have to ask you things again otherwise I don't have a clear picture of the situation. Please provide:
Without these gaming details I'm not able to send a report to community manager and these issues you're reporting here can't be looked into.
Another error is that a day ago, I think, the yellow candy event was no longer there, but every time I opened the game it showed me that the candy hunt had started. At the end of a level, the poster that shows the ranking of that event was not there. Then yesterday I think, I finished a level and the notice for the start of the candy hunt appeared and it did work, but it was announcing when it was not available.
The previous round of Kimmy's Hunt was affected by issues (3 days ago)
A new round of Kimmy's Hunt has started and from what we know, it's running okay. If you're noticing anomalies, please take screenshots of the event and post them here
I already repaired the application from the options that windows 11 gives and it still has a lot of lag. What I say about the level grid that disappears is that when the game should show at which level I can collect the reward that Vampi leaves, the image advances and the characters are seen behind but the squares with the number of the levels are not visible, so I have to click on the x of the level that I am going to play and move the bar, so that it becomes visible there, in order to see at which level I will have the reward. In any case, I sent another request through the means indicated in this email
As I mentioned in my previous comment, please take screenshots of what you see in the game. Pictures are very helpful in these cases.
I wrote here because I sent a request in the way you explain in this message, I explained that I use a PC and they answered me to close the applications in the background of my cell phone. And at the end of the mail it said that for more help visit the community through a link. I have a gaming pc with more than 600 gb of free storage. The only game that gives me terrible lag when there are special candies is this one, either sound glitches or reward glitches. The game is always up to date. It was running smoothly when I started playing it but after a few levels it started to lag a lot when I match special candies. About the cake, I completed it and he only gave me a lollipop, not 2 or a bit more. The prizes of the base of the cake if I received them. Another error is that a day ago, I think, the yellow candy event was no longer there, but every time I opened the game it showed me that the candy hunt had started. At the end of a level, the poster that shows the ranking of that event was not there. Then yesterday I think, I finished a level and the notice for the start of the candy hunt appeared and it did work, but it was announcing when it was not available. I already repaired the application from the options that windows 11 gives and it still has a lot of lag. What I say about the level grid that disappears is that when the game should show at which level I can collect the reward that Vampi leaves, the image advances and the characters are seen behind but the squares with the number of the levels are not visible, so I have to click on the x of the level that I am going to play and move the bar, so that it becomes visible there, in order to see at which level I will have the reward. In any case, I sent another request through the means indicated in this email
Instructions on how to contact Player Support from Soda app in case you need them:
How to contact King Player Support from Soda app in mobile devices and Windows 10, 11 computers: launch soda app - visit settings- click "?" Icon- visit "purchases and gold bars"- "why haven't I received my purchase"- scroll down and click "contact us". Fill in the form, make sure to select the correct topic and subtopic in the form "events or features issues" - "I didn't receive my reward", explain your problem and send.
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Gaming details:
the cake event was supposed to give me 3 rainbow lollipops and it didn't. Two days later I got a banner in the game that said: "we're sorry you haven't received your reward, click for compensation", I did and it didn't give me anything. I use pc. Also at times the sound effect crosses itself out and also the level grid disappears when it should show where the Vampi reward or the chef's hat is
Hello @Micalceta and welcome to Soda community!
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So on my pc it has my email and it shows normal until i go to edit it there's spaces where there shouldn't be so now I can't log in on my phone with my actual email and idk what to do.
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