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No More Moves
bluejeansbrat
Posts: 2 Newbie
in Discussions
What gives with that? Playing the game, ready to click on more moves and it pops up and says 'No more moves' when you know you have them and can see them in the background of the pop up!!! I have tried the Support Area and they did not address my problem.
Anyone else have this problem???
Comments
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Hello @bluejeansbrat and welcome to Soda community!
Did you check troubleshooting steps to verify whether this is a one off glitch or not?
Let me know if the error persists after troubleshooting, so I can send an issue report to community manager
- check for Soda and device updates
- check that your device has at least 2 GB of free storage
- provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
- you might need to repeat the steps above 3-4 times
*it depends on on the type of the device. Read all details here.
If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters
If you own Apple mobile, visit Settings - Safari - Clear History and Website Data
If you own a Kindle fire, check this out
it's not possible to do in Microsoft app on computer
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Also please provide:
- Which device do you use to play Soda? Make and model please
- what is your game ID? Here's how to find it
- screenshot of the error you see
how to take a screenshot: https://www.take-a-screenshot.org/
Save the image on your device storage if you use a computer.
Upload the image from your device to this forum discussion. Click the icon circled in red that shows a mountain:
