Problem with game freezing

SandraSP

What is happening? My game freezes alot. I lost alot of time. Please help!!

Pitty_Kitty

Hello @SandraSP and welcome to Soda community

If your problem is regarding gummy fish on board then I can tell you this issue has been reported. As soon as we have updates we'll let you know

If it's not about fish, then please check troubleshooting steps and let me know if the issue still persists

• check for Soda and device updates
• check that your device has at least 2 GB of free storage
• provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
• you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here.

If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

If you own a Kindle fire, check this out

it's not possible to do in Microsoft app on computer

thanks