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For the last few days when I am in the level select screen I cannot see the my team or events in progress icons on the menu screen? Should I be worried? Will these icons return?
Yes all of my browser and windows are up to date. The issue is I can't seem to log into the game using the app. When I try to type information in it just goes blank and then when I run the mouse over it there is a red apostrophe (!) on the side and no explanation why info can't be entered. I don't know why it is doing that at all
Hello @JonnyCashP Did you check for browser updates? You may check out this site. King recommends Chrome browser, among others, so that should not cause a problem, but you can try Mozilla firefox as well.
Did you check for Windows update?
Yeah I couldn't log in or out. When I went to the account page and tried to enter my email and password it wouldn't even let me type anything in the space. So I reinstalled the game and then when I click on the have you played before icon I get the same problem. Maybe I am using an incompatible browser? I am on Chrome so do I need to play it on another browser?
Because now it looks like I have to start from the beginning again and while I can play, I can't seem to log in to the game. It would be a shame to lose all the progress I had already made (over 3 years worth!). The games was working fine until the last 2 or 3 weeks so I don't understand why it is having so much issues now for me.
Hi @JonnyCashP , we asked the developers to take a look at your game with the help of the ID you provided and it looks like you are having this issue due to being signed out of the game. If possible, try to go the account view in the game and see if you can log out and then log in. If that doesn't work, we advice that you reinstall the game. Unfortunately, reinstalling the game will make you lose all your boosters.
Hiu @deadalready2 , are you still having this issue? After investigating your game it seems like it should be up and running now!
Hello again @JonnyCashP
Do you play on Soda app downloaded from Microsoft store or Facebook website through a browser (e.g Chrome, Edge etc)? Find info how to clear cache 👉 HERE Be careful, don’t delete data, you will lose your boosters!
If you play the game on Soda app from Microsoft store check there for the latest update:
open Microsoft Store - click on library on the left - click on games - click on Candy Crush Soda Saga - scroll down and you find the app version. If there are updates, you can find it on the right.
How do I clear the cache? Where is the directory for the cache found (I use a PC with this game)?
How do I check for the latest update? I can't see any option in the game to check (I am using the Windows version on my computer). Either that or I don't know where to look for the option in the menu.
Hey both, really sorry to hear you are experiencing this issue. Just to double check - are you on the latest update of the game? Please check if it's possible to update it and let me know if that solves the issue.
Thank you! Did you check for game/device updates? And also important, did you clear the cache?
Sure))
Here it is. I hope this helps. This is all I see each time.
Hello @JonnyCashP Can you show us a screenshot of your map? https://www.take-a-screenshot.org
Is anyone actually going to look at this issue and generate a fix for it? I still do not have the game working properly and it's been at least 2 weeks! Would really like to see the game working again soon.
Thanks in Advance
I'm also having trouble. My icons disappeared this afternoon, and I cannot play a level. Its frozen in that nothing is responding, but the main page characters are animated.
ID number 1099549041
I was having an issue with the Weekly Contest menu and getting stuck having to restart. Somehow that issue was fixed (at least that menu doesn't pop up anymore on my game) but the game progress icons and events icons (on the levels map) all disappeared. I can still play a level so far. So I don't think they are frozen (the map and levels).
I was not playing bake a cake at the time
My device is an Alienware Laptop (R15 model I think) so I am playing on Windows
My game ID Number is 8898287139
I hope that information helps
Thanks
Hello @JonnyCashP and welcome to Soda community!
Are your map and levels frozen? Are you able to open and play a level?
Were you playing Bake a Cake and lost your chef hat?
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So on my pc it has my email and it shows normal until i go to edit it there's spaces where there shouldn't be so now I can't log in on my phone with my actual email and idk what to do.
how do i update my candy crush soda saga
I am wondering why my game has reset twice in the last 2 weeks. I do play every morning. I was in the 300 plus days and it reset saying I hadn’t played the day before ( game did an update) and then I was on day 8 and it told me I hadn’t played the day before.
I tried to purchase a 9.99 purchase several days ago. It was denied, then yesterday it went through and shows on my Bank account and in my Google account but the Items purchased did not show up in the game. I either need a refund or purchased items put on my game.
Bonjour, je change de PC portable et veux transférer le jeu.Mais j'ai le message "FB reconnecter mon compte"or c'est impossible mon MDP n'est jamais reconnu même en le changeant plusieurs fois. De même impossible de retrouvez mon compte King créé sur une asresse mail qui n'existe plus.Est-il possible de retrouver un compte…
Not seeing 4-in-a-row in your game right now? Don’t worry, it's not a bug! 🛠️ The event has been paused for now to make space for new events and tasty surprises we’re testing out. 🍬✨ As always, events can come and go, and sometimes we like to shake things up to keep Soda feeling sweet and exciting! The Soda studio is…
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
Hello, Soda fans! Starting out in Candy Crush Soda Saga (or just Soda, as we call it here!) can feel a bit overwhelming, so many candies, so many challenges! 🤯 You might discover 🍬 boosters and use them freely, only to later realize they don’t magically replenish. 😅 And then there are 🧁 blockers, standing in the way of…
