Candy Crush Soda Saga

avonhaden

For some reason Candy Crush Soda is no longer updating. And no longer shows my ranking so I have no idea if I’m winning or where I stand amongst other players. It’s like I’m playing against myself it’s totally stupid

Pitty_Kitty

how to take a screenshot: https://www.take-a-screenshot.org/

Save the image on your device storage if you use a computer.

Upload the image from your device to this forum discussion. Click the icon circled in red that shows a mountain:

Pitty_Kitty

Hello @avonhaden and welcome to Soda community!

Let's try to find out what's going on 🙂

• which device do you use? Make and model please
• Check troubleshooting steps and let me me know if the issue still persists afterwards
• if it does, please take a screenshot of your map/candy town. Plus the game features that are not being updating

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troubleshooting steps:

• Do you read a red connection error message ("there was a connection error, try again in a bit") when you visit profile settings in soda app? Let me know if you do have it because you can't log out and log in to your account. You can't contact King Player Support from your app too.

If you don't see this kind of error message, please go ahead and:

• check for Soda and device updates
• check that your device has at least 2 GB of free storage
• provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
• you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here.

If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

If you own a Kindle fire, check this out

it's not possible to do in Microsoft app on computer