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Why does it freeze on a blank screen when I click on the extra boosters if you watch an ad? I lose the games and have to restart. Also, it isn’t recording my progress on the board. Not cool!
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that was a good question😊
When an ad causes a malfunction, you can report it 👉 HERE choose topic “advert issues”, subtopic “I want to report an ad”
Welcome to Soda Community @blndentdumb
Sorry to hear this. You could try troubleshooting to see if your progress has been restored:
provided you saved your progress with a King account, log out of the game - clear the cache -> not data that will delete your boosters - power off your device for at least 1 minute - restart your device - check for game and device updates - log back into the game. Also make sure you have at least 2GB free memory storage to run the game smoothly and try to connect to a strong and stable WiFi connection.
*Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)
*Clear cache in iOS: go to settings - tap on Safari - tap on Clear history and website data
You can find more info 👉here to fix freezing or crashing of your game by selecting your device.
