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what's happened to my golden bars

lauracullen
lauracullen Posts: 7

Level 2

no longer visible - when winning two days ago nothing accumulated not making any further purchases until perhaps, know what's going on?

Answers

  • Yosca
    Yosca Posts: 17,870

    Welcome to Soda Community @lauracullen

    It’s strange that you cannot see your gold bars 🤔

    Let’s try troubleshooting first (maybe your game needs to reconnect to the servers):

    provided you saved your progress with a King account, log out of the game - clear the cache -> not data  that will delete your boosters - power off your device for at least 1 minute - restart your device - check for game and device updates - log back into the game. Also make sure you have at least 2GB free memory storage to run the game smoothly and try to connect to a WiFi connection instead of using cellular data.

    *Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

    *Clear cache in iOS: go to settings - tap on Safari - tap on Clear history and website data

    Let me know if it helps 🙂

  • lauracullen
    lauracullen Posts: 7

    Level 2

    perhaps I've worded wrong ... after winning games one can accumulate gold bars..this has not been happening until I was given 4 hours of additional play - it was through that "perk" something has changed with regard to the gold bars - some kind of glitch ... & it's not like have not experienced others in past...though maybe other members were experiencing this?

  • notagain
    notagain Posts: 9

    Level 2

    I have lost progress and now it doesn’t show up at all. And you are correct, I had that four hours of additional play (which was never credited to me) and now it is gone.

    Tech support is completely unhelpful.

  • Sindy368
    Sindy368 Posts: 3

    Level 1

    I do not get any golden bars never 0 bars why

  • lauracullen
    lauracullen Posts: 7

    Level 2

    ok ... not just me ... truly may be quitting this game soon ... the number of gold bars purchased over the past years is in thousands ... should maybe start saving $$$$

  • KAGA13TX
    KAGA13TX Posts: 6

    Level 2

    I have not seen my golden bars status for two days! At level 11,749 and need those bars I should have been collecting. Thank you for any assistance.

  • notagain
    notagain Posts: 9

    Level 2

    Agreed, not to mention lollipop boosters I have not received is up over 100

Hey! Would you like to give us your opinion?