Candy Crush Soda Saga

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Candy Crush Soda Saga

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!

Problem With Bake a Cake

On the events section it says "Back soon" but in the group chat I keep getting messages saying a layer has been baked and there are prizes to be collected. Why can't I help bake or collect prizes? I really like this part of the game and haven't had any problems before. Can you help please? ID is 12850658875

Thanks,

Norma

Accepted answers

All comments

Norma_Loewen

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2659643#Comment_2659643

I'm so sorry about that! Thanks for all your help.

Pitty_Kitty

thanks @Norma_Loewen

I'll let community manager know. CM is at work on Monday so it might take some time to have news about what's going on; when we have them, we'll let know here. I'm really sorry for the inconvenience.

Please use only this thread to comment about this problem. I kindly ask you to refrain from opening multiple follow-up discussions about the same topic as it creates confusion and game infos get lost across the forum.

I did get notification from your comment when you hit the "reply" button below my comment, no worries 🙂

thanks

Norma_Loewen

Hi Pitty_Kitty, here are the answers to your questions.

I'm stuck on a hard level, and since I lost all my boosters, it could take a while before I can move on to the next level. I'm on an HP all-in-one computer, Ryzen 3 processor, Radeon graphics, Windows 11, latest version 1.244.300. I'm really missing my game, sure hope they can fix.

Norma_Loewen

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2659571#Comment_2659571

Hi Pitty_Kitty, here are the answers to your questions.

Norma_Loewen

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2659032#Comment_2659032

Pitty_Kitty

Hello @Norma_Loewen

Sorry to hear you tried to reinstall the app to no avail. Did you try to play a couple of any levels to see if reconnecting to King servers help?

which device do you use to play Soda? Make and model please

what's the latest version of Soda app installed in your device? It depends on the device you use, you can generally find this info by visiting device settings, apps settings, Candy Crush Soda Saga, read app version infos

what's the latest version of device software version?

We'll be forwarding a problem report to community manager to understand better what might be going on here. Since CM is off at weekends, we'll have news next week

Thanks

Norma_Loewen

I did everything above and nothing changed. Is there anything else that can be done to fix so I can play? Upsetting to say the least.

Norma_Loewen

I did everything above and nothing changed. Is there anything else that can be done to fix so I can play? Upsetting to say the least.

Norma_Loewen

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2658569#Comment_2658569

I did everything above and nothing changed. Is there anything else that can be done to fix so I can play? Upsetting to say the least.

Yosca

Welcome to Soda Community @Norma_Loewen

Sorry to hear this. Please try the troubleshooting:

provided you saved your progress with a King account, log out of the game - clear the cache -> not data that will delete your boosters - power off your device for at least 1 minute - restart your device - check for game and device updates - log back into the game. Also make sure you have at least 2GB free memory storage to run the game smoothly and try to connect to a strong and stable WiFi connection.

*Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

*Clear cache in iOS: go to settings - tap on Safari - tap on Clear history and website data

Hope this helps

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

Yosca

Welcome to Soda Community @Norma_Loewen

Sorry to hear this. Please try the troubleshooting:

*Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

*Clear cache in iOS: go to settings - tap on Safari - tap on Clear history and website data

Hope this helps

Norma_Loewen

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2658569#Comment_2658569

I did everything above and nothing changed. Is there anything else that can be done to fix so I can play? Upsetting to say the least.

Norma_Loewen

I did everything above and nothing changed. Is there anything else that can be done to fix so I can play? Upsetting to say the least.

Norma_Loewen

I did everything above and nothing changed. Is there anything else that can be done to fix so I can play? Upsetting to say the least.

Pitty_Kitty

Hello @Norma_Loewen

Sorry to hear you tried to reinstall the app to no avail. Did you try to play a couple of any levels to see if reconnecting to King servers help?

which device do you use to play Soda? Make and model please

what's the latest version of device software version?

We'll be forwarding a problem report to community manager to understand better what might be going on here. Since CM is off at weekends, we'll have news next week

Thanks

Norma_Loewen

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2659032#Comment_2659032

Norma_Loewen

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2659571#Comment_2659571

Hi Pitty_Kitty, here are the answers to your questions.

Norma_Loewen

Hi Pitty_Kitty, here are the answers to your questions.

Pitty_Kitty

thanks @Norma_Loewen

I'll let community manager know. CM is at work on Monday so it might take some time to have news about what's going on; when we have them, we'll let know here. I'm really sorry for the inconvenience.

I did get notification from your comment when you hit the "reply" button below my comment, no worries 🙂

thanks

Norma_Loewen

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2659643#Comment_2659643

I'm so sorry about that! Thanks for all your help.

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Need help with the Soda? Ask your question or check for answers here.
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Got a feature idea? Share your thoughts to help make Soda even better!
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Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!

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