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It's a common bug. Post about your issue in the Support section. I just log out, log in, play a level to see if it is working, then repeat. Sometimes that works. Sometimes it doesn't. I haven't been able to play the Candy Hunt on my phone for several months. But since the prizes are so lame, I haven't bothered asking for help.
Sometimes the most loyal players can't participate. Please make sure to add levels BEFORE competitions start! (I did get gold bars in the sapphire competition, but now I'm at the end.) If you can't add new levels in time, please let us replay available levels to participate.
Hello
I was in first place
Today I got a pop up saying that I am collecting candy
But so far nothing in my game although I asked some players
I already started collecting blue candies
So why haven't I got it yet?
Well, I'll summarize a few things
You delete spool and log out and log in
I turned off my phone etc
But nothing too