COLORING CANDIES

kafelsch

I keep getting ripped-off in the coloring candies count. first my count was 4, matched one, went to 5, matched another one and the count went down to 4 !! I should only need 1 more.

Pitty_Kitty

Hello @kafelsch and welcome to Soda community!

which event are you playing?

In 4 in a row, coloring candies made by random cascades of candies don't count; The feature counts only coloring candies made by players when they manually match 6 or more candies of the same color.

kafelsch

no. It's in the challenges. Gotta match 7, I did 6 already. It did change back to 5 though. Going to check and see what it says this time.

Pitty_Kitty

Hello @kafelsch

I see, let's try to find out what's going on then.

• which device do you use to play Soda? Make and model please

Does this issue still persists after checking troubleshooting steps?

• check for Soda and device updates
• check that your device has at least 2 GB of free storage
• provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
• you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here.

If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

If you own a Kindle fire, check this out

it's not possible to do in Microsoft app on computer

Pitty_Kitty

Also, kindly share a screenshot of the feature, it'd be really helpful. Thanks

how to take a screenshot: https://www.take-a-screenshot.org/

Save the image on your device storage if you use a computer.

Upload the image from your device to this forum discussion. Click the icon circled in red that shows a mountain: