Candy Crush Soda Saga

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Candy Crush Soda Saga

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!

Adventure tournament is not working in Candy Crush Soda Saga

I'm playing on Windows 10. Adventure tournament is active in the game but when I win levels, the saffhire candies are not being added. I had the same issue in the last competition collecting yellow candies. No matter how many I collect, zero are added. Any help available?

Accepted answers

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Pitty_Kitty

Hello @Crazy_cat_lady_1 and welcome to Soda community!

Let's to find out what's going on 🙂

Are you collecting sapphire candies on new levels only, correct?
Is your computer up to date?
Which is the latest app version of Soda app? Read more here on how to find app version
What is your game ID number? Here's how to find it

does the issue still persist after checking troubleshooting steps?

Do you read a red connection error message ("there was a connection error, try again in a bit") when you visit profile settings in soda app? Let me know if you do have it because you can't log out and log in to your account. You can't contact King Player Support from your app too.

If you don't see this kind of error message, please go ahead and:

check for Soda and device updates
check that your device has at least 2 GB of free storage
provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here.

If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

If you own a Kindle fire, check this out

it's not possible to do in Microsoft app on computer

Shina04

https://community.king.com/en/candy-crush-soda-saga/discussion/407547/adventure-tournament-is-not-working-in-candy-crush-soda-saga

Please contact community support team

Welcome! 👋

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