Why have all the features disappeared except for the race?

Question

Is this an issue or is everything no loner available?

Pitty_Kitty · Answer

Kindly share a full screen screenshot of the map of your game

how to take a screenshot: https://www.take-a-screenshot.org/

Save the image on your device storage if you use a computer.

Upload the image from your device to this forum discussion. Click the icon circled in red that shows a mountain:

Thanks

Pitty_Kitty · Answer

Hello @ytaylor007 and welcome to Soda community

Let's try to find out what's going on 🙂

* When did this issue start?
* Which device do you use to play Soda? Make and model please
* Do you play Soda on app or browser?

Also please check troubleshooting steps and let me know if the issue persists afterwards:

Do you read a red connection error message ("there was a connection error, try again in a bit") when you visit profile settings in soda app? Let me know if you do have it because you can't log out and log in to your account. You can't contact King Player Support from your app too.

If you don't see this kind of error message, please go ahead and:

* check for Soda and device updates
* check that your device has at least 2 GB of free storage
*  provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
* you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here.

If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

If you own a Kindle fire, check this out

it's not possible to do in Microsoft app on computer

Shina04 · Answer

https://community.king.com/en/candy-crush-soda-saga/discussion/407808/why-have-all-the-features-disappeared-except-for-the-race

Please check your internet connection