not getting my rewards AGAIN !!

Question

first today on candy crush I came in 1st on the episode race and was rewarded a chocolate ball, when I hit claim all it did was kept spinning and I never got my reward. Now on candy crush soda, I completed tasks and it wouldn't let met me open it to get it. I have been playing both of these games for yrs, and now I keep getting screwed.

Kgetman · Answer

by the way I have been playing since 2011 NOT just 2 yrs and I'm far from a newbie

Kgetman · Answer

oh please stop blaming my computer. You told my husband Butch this same excuse. Every since you changed the way the game is set up with getting lives and all things keep messing up. Ever heard the expression, "If it works, leave it alone " !!  I sit right next to my husband and we see each other send lives to one another and we never get it. PLEASE put things back the way it was !!

Yosca · Answer

Welcome to Soda Community @Kgetman

I am sorry to hear you couldn’t open the rewards part.

I have not heard of others experiencing the same problem. You could try to force close the game app, turn off your device for at least 1 minute, restart your device. Check for any device or app updates and ensure you have at least 2GB free memory storage to run the game smoothly.

Hope this helps.