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Support
Where is the store, my team?
Answers
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Welcome to Soda Community @Sue4LSU
I am sorry about this. Did you check for game and device updates?
Let’s try troubleshooting first:
provided you saved your progress with a King account, log out of the game - clear the cache -> not data that will delete your boosters - power off your device for at least 1 minute - restart your device - check for game and device updates - log back into the game - replay some levels. Also make sure you have at least 2GB free memory storage to run the game smoothly and try to connect to a WiFi connection instead of using cellular data.
*Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)
*Clear cache in iOS: go to settings - tap on Safari - tap on Clear history and website data
Hope this helps.
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Tried all that. Still nothing there 😞
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Hello again @Sue4LSU
Which version of the game do you have?
Do you play via King or Facebook account?
Which platform do you use? Browser or app?
What device do you play on? Make and model please.
What is your Game ID? Tap or click HERE how to find.
Can you show me a screenshot of your map? How to take a screenshot: https://www.take-a-screenshot.org
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Okay, I don’t know what version I’m playing. I play both King and Facebook, mostly FB.
I play the app.
I-Pad-pro. IPadOS 16.5.1
game ID. 1800314989
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Hope this helps!
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When I try to log in today, screen says no connection, try later. Wi-Fi connection, working on other King games.
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If you open the App Store, you can find your game version. Last update for iPad was few days ago. Version 1.246.2 is the latest.
After you check the game version, force close the game app, reboot iPad (Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons) Log in the game.
Hope this helps.
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