Sign Up!

🥤 Click here to see the latest levels in Soda!
🍏 Playing on iOS 11? Read this!

why are my cyan candies not being registered on the game?

coopsj
coopsj Posts: 623
in Support

i have completed several games and my cyan candies are still registering as zero. Wht

y is that?

Answers

  • Pitty_Kitty
    Pitty_Kitty Posts: 13,008

    Hello @coopsj and welcome to Soda community!

    Let's try to find out what's going on 🙂

    Which device do you use to play Soda? Make and model please

    What is your game ID number? Here's how to find it

    Do you see any error messages displayed by soda app?

    Does this issue still persist after checking troubleshooting steps?

    • check for Soda and device updates
    • check that your device has at least 2 GB of free storage
    • provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
    • you might need to repeat the steps above 3-4 times

    *it depends on on the type of the device. Read all details here.

    If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

    If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

    If you own a Kindle fire, check this out

    it's not possible to do in Microsoft app on computer


    Thanks

Hey! Would you like to give us your opinion?

Categories