Issues

Ath_Duncombe

There is something seriously wrong with this game right now! It has taken all my gold bars that was purchased and shows that I still have over 30 mins of free time available but then says I am out of lives! I am not impressed please advise how to fix this and redeem my purchases

Yosca

Welcome to Soda Community @Ath_Duncombe

I am sorry about this. Please try troubleshooting:

provided you saved your progress with a King account, log out of the game - clear the cache -> not data  that will delete your boosters - power off your device for at least 1 minute - restart your device - check for game and device updates - log back into the game. Also make sure you have at least 2GB free memory storage to run the game smoothly and try to connect to a WiFi connection instead of using cellular data.

*Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

*Clear cache in iOS: go to settings - tap on Safari - tap on Clear history and website data

If that doesn't work, please contact Player Support. The Community cannot refund purchases due to personal information.

If you happen to play on a mobile device or Windows app, you can contact directly from the device.  That way Player Support will automatically get your purchase history and transactions. All you need to do is:

- Tap on the blue gear

- Tap on the ? mark

- Tap on “My Purchases“

-  Choose and tap on a topic that is closest to your question/issue

- Scroll down to the bottom and tap on "Contact Us"

If you don’t play on mobile or Windows app, please contact Player Support Team 👉 here  Describe briefly your complaint, and don’t forget to mention your Game ID, 👉 here  is how to find 

Just a tip; if you need our help, please post your question in support area. We’ll see that you need help and can respond more quickly 😉

Hope this helps 🙂