Not collecting blue candies

crisijean27

I've beaten multiple levels yet my blue candy count is still at 0. How do we fix this?

Pitty_Kitty

Hello @crisijean27 and welcome to soda community!

Let's try to find out what's going on 🙂

Are you playing new levels only?

Does the issue persist after checking troubleshooting steps?

• check for Soda and device updates
• check that your device has at least 2 GB of free storage
• provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
• you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here.

If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

If you own a Kindle fire, check this out

it's not possible to do in Microsoft app on computer

Pitty_Kitty

If it does persist please let me know:

• make and model of your device
• ID number. Here's how to find it on your Soda app
• app version of your Sodan app

Thanks