Candy Crush Soda Saga

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Candy Crush Soda Saga

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
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Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!

Lost my main page

Obviously I'm connected to the internet but all my front page games and tabs are missing. I've been playing for years. I'm missing my social page, team page, all the separate contests. Everything.

Accepted answers

All comments

miamimoon

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2723514#Comment_2723514

Actually there were no folders anywhere. I was able to play a level but that was all. It eventually came back after logging in and out.

miamimoon

Just FYI. My cache is clear, my phone has plenty of room. I received no error msgs. Obviously I have an account (??) In fact, I was able to play a level, but because I wasn't connected to my team or any of the other side games, I didn't want to do that. So I just logged in and out until it all reappeared. I think this was a Soda issue, not my device issue.

miamimoon

Hi! Thanks for your quick response. I'm on an Android. I rebooted my phone and it didn't work but after entering and exiting a few times, it all came back. This happens from time to time, but this time seemed longer than usual.

Pitty_Kitty

If the issue still happen, please provide these infos:

make and model of your device
ID number. Here's how to find it on your Soda app
app version of your Sodan app
full screen screenshot of your navigation map

Thanks

-----------------------------

how to take a screenshot: https://www.take-a-screenshot.org/

Save the image on your device storage if you use a computer.

Upload the image from your device to this forum discussion. Click the icon circled in red that shows a mountain:

Pitty_Kitty

Hello @miamimoon and welcome to Soda community!

Sorry to hear this. Let's try to find out what's going on 🙂 Social Hub and Teams are not supposed to be grouped elsewhere.

Please check troubleshooting steps and let me know if the issue still persist:

Do you read a red connection error message ("there was a connection error, try again in a bit") when you visit profile settings in soda app? Let me know if you do have it because you can't log out and log in to your account. You can't contact King Player Support from your app too.

If you don't see this kind of error message, please go ahead and:

check for Soda and device updates
check that your device has at least 2 GB of free storage
provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here.

If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

If you own a Kindle fire, check this out

it's not possible to do in Microsoft app on computer

ZoLOLogist

There should be a folder called "activities" on the page. They moved everything in there.

Apparently they thought it would somehow make the game better if we had to keep going in and out of an extra screen just to see what was happening instead of seeing all of it at a glance.

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

ZoLOLogist

There should be a folder called "activities" on the page. They moved everything in there.

Apparently they thought it would somehow make the game better if we had to keep going in and out of an extra screen just to see what was happening instead of seeing all of it at a glance.

Pitty_Kitty

Hello @miamimoon and welcome to Soda community!

Sorry to hear this. Let's try to find out what's going on 🙂 Social Hub and Teams are not supposed to be grouped elsewhere.

Please check troubleshooting steps and let me know if the issue still persist:

Do you read a red connection error message ("there was a connection error, try again in a bit") when you visit profile settings in soda app? Let me know if you do have it because you can't log out and log in to your account. You can't contact King Player Support from your app too.

If you don't see this kind of error message, please go ahead and:

check for Soda and device updates
check that your device has at least 2 GB of free storage
provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here.

If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

If you own a Kindle fire, check this out

it's not possible to do in Microsoft app on computer

Pitty_Kitty

If the issue still happen, please provide these infos:

make and model of your device
ID number. Here's how to find it on your Soda app
app version of your Sodan app
full screen screenshot of your navigation map

Thanks

-----------------------------

how to take a screenshot: https://www.take-a-screenshot.org/

Save the image on your device storage if you use a computer.

Upload the image from your device to this forum discussion. Click the icon circled in red that shows a mountain:

miamimoon

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2723514#Comment_2723514

Actually there were no folders anywhere. I was able to play a level but that was all. It eventually came back after logging in and out.

WHY IS BAKERY ALWAYS CLOSED??
hello….Im wanting to Bake in the bakery,however it always says “Bakery opening soon”……This has been non stop for the past few weeks now…
Ads are freezing and having to close app each time
Whenever I choose to watch ads for a bonus or extra lives etc, the ads have started to freeze. It’s the ad for teaching or education or something. It’s so annoying. I’m losing levels because of it and happened about 6-10 times in the last hour I have been playing. What is causing this?
Al re ingresar me da como que arranco con partida perdida
Hola. Salí del juego, dejando mí sesión como ganador y tomando los regalos del comienzo del día y a los minutos vuelvo a ingresar y al jugar, me doy cuenta que me sacó la racha y sus ventajas. Estoy molesto.
Game not loading
my game will not load. It gets to a certain point and just stops. Please help.
Why does my screen freeze up when I am playing ?
why does my screen keep freezing up? It is annoying and I am ready to delete playing

Welcome! 👋

New here? Sign in or create an account to join the fun.

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Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!

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