New Phone : problems

Aboab

I have changed smartphone and now I have not the same in Candi crush soda.

At thé end of à game I had thé opportunité to watch 3advertisings and I get 3 possibilités to end thé game.

Now i have no publicitis to watch, and my progression is not Good. Thé interest for thé game is vers bad

Can you do something

Yosca

Hello @Aboab welcome to Soda Community

The video advertising feature, like all advertising and promotional features, is still a test feature in the game. Therefore, video ads are not always available and not found in all players' games or on all devices.

So if you are missing the ads in your game right now, make sure you have the latest update and hopefully ads will be back in your game soon.

If your progress is different on two different devices, you may be experiencing a synchronization issue. Do you have the latest updates on your new phone and connected to the same King or Facebook account?

You can try this:

1. Log out of your account via the Settings menu.
2. Close the app.
3. Turn your device off.
4. Wait for 10 seconds.
5. Switch your device back on again.
6. Reopen the app and log back into your account.

Hope this helps 🙂