Why does my Rewards Pass keep resetting before time is up so all levels can't be completed?

ldelgrande

I had 1 day and 15 hours to finish the final 3 levels and then it reset and i was given a new pass where I have to complete all 21 levels in my leftover time of 1 hour and 15 hours.. This has happened several times.

CastleBooBoo

I am having this issue, too!!!

Kimmer11

Same issue.

Pitty_Kitty

Hello @ldelgrande @CastleBooBoo @Kimmer11 and welcome to Soda community!

I'm sorry to hear about this. I'll send a problem report to community manager to have this looked into.

In order to do so, please provide these infos:

• version of Soda app currently installed in your device (please check for Soda app first and install the update if there's an available update for Soda)
• make and model of your device
• player ID number. Visit this page to read how to retrieve it from your Soda app

Thanks

ldelgrande

Thanks for responding.

The version installed is 1.252.3

I am playing on a Galaxy A51 phone, model SM-A515F and a Samsung Galaxy tablet S6 Lite

My player ID is 1014168918

This problem occurred again yesterday where the Rewards pass reset before time was up.

Pitty_Kitty

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2811812#Comment_2811812

Hello @ldelgrande

thanks for sharing your gaming details. I'll forward a report to community manager to find out what may be wrong here

ldelgrande

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2811907#Comment_2811907

Just happened again last night, I have the remainder of time from my previous rewards pass to complete the new one.

Pitty_Kitty

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2815790#Comment_2815790

Hello @ldelgrande

thanks for sharing a picture. I don't have updates yet but I'll pass this on to send a reminder

Is your Soda app updated to version 1.253.1?

Thanks

ldelgrande

Yes, it is updated to version 1.253.1