Candy Crush Soda Saga

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lost weekly download of new levels

342

Hello,

I receive the new levels on saturday and played some of the levels.

On sunday the new levels were missing.

Accepted answers

342

Hello.

Whatever was wrong with the game has been corrected. The new levels came back and I was able

to continuue playing from previous progress. So at this time the game is working correctly.

All comments

342

Hello.

Whatever was wrong with the game has been corrected. The new levels came back and I was able

to continuue playing from previous progress. So at this time the game is working correctly.

Pitty_Kitty

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2748444#Comment_2748444

Hi. thanks for your reply 🙂

In that case I'd need further details to send a report to community manager

full-screen screenshot of your current map
current version of Soda app installed
make and model of device
player ID number. Please make sure to be logged in to the account you're saving your progress with, otherwise the ID changes. Here's how to find the ID on your Soda app

Thanks

-------------------------------------

In case you need instructions:

how to take a screenshot: https://www.take-a-screenshot.org/

Save the image on your device storage if you use a computer.

Upload the image from your device to this forum discussion. Click the icon circled in red that shows a mountain:

Courtney1990

All ready comment

Courtney1990

Oh ok

342

Hello

I followed your instructions. Nothing happened.

I did not have a conection error. exactly when I do have a connection error I an still able to play the game.

I cleared the cache and reset computer several times.

I stilll do not have the new levels, although when I click on TEAM my progress is still there.

The game has not been working right since the new ACTIVITIES folder.

Treasure Hunt resets before the 24 hr expores everytime I close the game.

The TEAM icon is placed on top of the GOLDEN TICKET icon. If I close the game and then

reopen the game this is temporally fixed.

Sometimes the ACTIVITIES folder displays. Somtimes all of the game icons are displyed

Pitty_Kitty

Hello @342 and welcome to Soda community!

The game app might need to reconnect to King servers. Try to force close the app ,check for app updates and restart the device. Open the app and play any level a few times to see if everything goes back to place.

Additionally try checking all troubleshooting steps:

Do you read a red connection error message ("there was a connection error, try again in a bit") when you visit profile settings in soda app?

If you don't see this kind of error message, please go ahead and:

check for Soda and device updates
check that your device has at least 2 GB of free storage
provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here.

If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

If you own a Kindle fire, check this out

it's not possible to do in Microsoft app on computer

Let me know how it goes 🙂

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

342

Hello.

Whatever was wrong with the game has been corrected. The new levels came back and I was able

to continuue playing from previous progress. So at this time the game is working correctly.

All comments

Pitty_Kitty

Hello @342 and welcome to Soda community!

Additionally try checking all troubleshooting steps:

Do you read a red connection error message ("there was a connection error, try again in a bit") when you visit profile settings in soda app?

If you don't see this kind of error message, please go ahead and:

check for Soda and device updates
check that your device has at least 2 GB of free storage
provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here.

If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

If you own a Kindle fire, check this out

it's not possible to do in Microsoft app on computer

Let me know how it goes 🙂

342

Hello

I followed your instructions. Nothing happened.

I did not have a conection error. exactly when I do have a connection error I an still able to play the game.

I cleared the cache and reset computer several times.

I stilll do not have the new levels, although when I click on TEAM my progress is still there.

The game has not been working right since the new ACTIVITIES folder.

Treasure Hunt resets before the 24 hr expores everytime I close the game.

The TEAM icon is placed on top of the GOLDEN TICKET icon. If I close the game and then

reopen the game this is temporally fixed.

Sometimes the ACTIVITIES folder displays. Somtimes all of the game icons are displyed

Courtney1990

Oh ok

Courtney1990

All ready comment

Pitty_Kitty

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2748444#Comment_2748444

Hi. thanks for your reply 🙂

In that case I'd need further details to send a report to community manager

full-screen screenshot of your current map
current version of Soda app installed
make and model of device
player ID number. Please make sure to be logged in to the account you're saving your progress with, otherwise the ID changes. Here's how to find the ID on your Soda app

Thanks

-------------------------------------

In case you need instructions:

how to take a screenshot: https://www.take-a-screenshot.org/

Save the image on your device storage if you use a computer.

Upload the image from your device to this forum discussion. Click the icon circled in red that shows a mountain:

342

Hello.

Whatever was wrong with the game has been corrected. The new levels came back and I was able

to continuue playing from previous progress. So at this time the game is working correctly.

Welcome! 👋

New here? Sign in or create an account to join the fun.

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