Need a Helping Hand? 💭
Got a game question or need help? This is the place to ask!
⛔ Connection Issues All Games - More info HERE
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
My team
Sharon363
Posts: 6
Level 2
in Discussions
Where's my team ? They were here yesterday & now they're gone
1
Comments
-
Hello @Sharon363 and welcome to Soda community!
The game might need to reconnect. try to force close the app, restart device, open the app and pass any level a few times to see if it helps
Additionally you may check all troubleshootind steps:
- check for Soda and device updates
- check that your device has at least 2 GB of free storage
- provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
- you might need to repeat the steps above 3-4 times
*it depends on on the type of the device. Read all details here.
If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters
If you own Apple mobile, visit Settings - Safari - Clear History and Website Data
1
