Candy Crush Soda Saga

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Candy Crush Soda Saga

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!

Why are my gold bars disappearing?

Last evening I had 47, but this morning I have 37. Did I hit something by mistake? Not long ago I had 80 something, but didn't notice the loss of gold bars and do not remembering spending them. If I make an error, please let me know so I can avoid it in the future, or correct a possible technical error. In any case, I am puzzled. Thank you.

Accepted answers

All comments

Pitty_Kitty

Hello @Rubygemstone

If not even the automatic email can be found anywhere in your inbox, did you try and contact Support again? 🙂

Rubygemstone

I did check. There is no message there.

Pitty_Kitty

Hello @Rubygemstone

I see. did you check whether you received the automatic email? It might have arrived at your spam folder. You should respond to this email again so then a King employee can reach out to you.

Rubygemstone

I did all of this and left my message, but no response.

Confused and disappointed.

Pitty_Kitty

Hello @Rubygemstone and welcome to Soda community!

Sorry to hear that. Please make sure to be logged in to your account as sometimes it can happen to log out or log in to a different account and find a different amount of gold bars.

Is it possible you made a purchase that may explain the decrease of gold bars?

Does someone else have access to your account?

If you still have issues, please contact King Player Support directly from your Soda app. Make sure to be logged in to the account that you use to play Soda with when you reach out to them so they can locate it and take a look at it.

How to contact Player Support from Soda app in mobile devices and Windows 10, 11 computers: launch soda app - visit settings- click "?" icon- visit "my game progress"- "how do I save progress"- scroll down and click "contact us". Make sure to select the correct topics: "lost progress or items" and "I lost items". Explain your problem and send.

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

Pitty_Kitty

Hello @Rubygemstone and welcome to Soda community!

Sorry to hear that. Please make sure to be logged in to your account as sometimes it can happen to log out or log in to a different account and find a different amount of gold bars.

Is it possible you made a purchase that may explain the decrease of gold bars?

Does someone else have access to your account?

Rubygemstone

I did all of this and left my message, but no response.

Confused and disappointed.

Pitty_Kitty

Hello @Rubygemstone

I see. did you check whether you received the automatic email? It might have arrived at your spam folder. You should respond to this email again so then a King employee can reach out to you.

Rubygemstone

I did check. There is no message there.

Pitty_Kitty

Hello @Rubygemstone

If not even the automatic email can be found anywhere in your inbox, did you try and contact Support again? 🙂

Why I can't edit my profile?
I returned playing the game after some while, but I've noticed that I can't edit my profile. Not sure why it shows United Kingdom either. I was in Israel when I've installed the game, now I'm in India. It looks like this:
WHY IS BAKERY ALWAYS CLOSED??
hello….Im wanting to Bake in the bakery,however it always says “Bakery opening soon”……This has been non stop for the past few weeks now…
Ads are freezing and having to close app each time
Whenever I choose to watch ads for a bonus or extra lives etc, the ads have started to freeze. It’s the ad for teaching or education or something. It’s so annoying. I’m losing levels because of it and happened about 6-10 times in the last hour I have been playing. What is causing this?
Al re ingresar me da como que arranco con partida perdida
Hola. Salí del juego, dejando mí sesión como ganador y tomando los regalos del comienzo del día y a los minutos vuelvo a ingresar y al jugar, me doy cuenta que me sacó la racha y sus ventajas. Estoy molesto.
Game not loading
my game will not load. It gets to a certain point and just stops. Please help.

Welcome! 👋

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Quick Links

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!

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