my team disappeared...

jbergman

What happened to my team? Level 1770

Pitty_Kitty

Hello @jbergman and welcome to Soda community!

do you mean this icon disappeared?

Do you mean the team you had joined cannot be found inside the Teams icon?

did you check for troubleshooting steps?

• check for Soda and device updates
• check that your device has at least 2 GB of free storage
• provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
• you might need to repeat the steps above 3-4 times

f you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

If you own a Kindle fire, check this out

it's not possible to do in Microsoft app on computer

jbergman

Icon disappeared showing my team. Added lives & help team member with lives is gone. This has happened before but then is shows up again. Hopefully that will happen

Pitty_Kitty

Hello @jbergman

did you check the steps above? They help the game reconnect with the servers and then available features appear in the game

JaziCoco23

the directions do not make sense to me how to recover my team friends.