Candy Crush Soda Saga

Attracta

Hello I keep getting one advert that goes blank so I can’t get out if I and keep having to restart my game and not getting the extra lives. All other adverts working it’s just this rogue one and I don’t know what it relates to as is a black screen. Any clues?

Pitty_Kitty

Hello @Attracta and welcome to Soda community!

I'm sorry to hear that. Please contact King Player Support to report the names of the ads causing the freezing so ads team can look into this.

How to contact King Player Support from Soda app in mobile devices and Windows 10, 11 computers: launch soda app - visit settings- click "?" Icon- visit "technical & connection issues"- "thanks for reaching out"- scroll down and click "contact us". In the form please select "advert issues or reporting" and then "I experienced a bug with an advert." Explain your problem, name the malfunctioning ad and send.

Pitty_Kitty

Hello @Attracta and welcome to Soda community!

I'm sorry to hear that. Please contact King Player Support to report the names of the ads causing the freezing so ads team can look into this.

How to contact King Player Support from Soda app in mobile devices and Windows 10, 11 computers: launch soda app - visit settings- click "?" Icon- visit "technical & connection issues"- "thanks for reaching out"- scroll down and click "contact us". In the form please select "advert issues or reporting" and then "I experienced a bug with an advert." Explain your problem, name the malfunctioning ad and send.