Why have I not received lives for three days in a row from my friends?

2461

It has been three days. I have always gotten lives all day and I send lives but I am not receiving any. I think something is wrong.

Pitty_Kitty

Hello @2461 and welcome to Soda community!

I'm sorry to hear about this. Let's try to find out what's going on 🙂

Please check troubleshooting steps and let me know if the issue still happens afterwards

• Do you read a red connection error message ("there was a connection error, try again in a bit") when you visit profile settings in soda app? Let me know if you do have it because you can't log out and log in to your account. You can't contact King Player Support from your app too.

If you don't see this kind of error message, please go ahead and:

• check for Soda and device updates
• check that your device has at least 2 GB of free storage
• provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
• you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here.

If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

If you own a Kindle fire, check this out

it's not possible to do in Microsoft app on computer

Let me know, thanks 🙂

2461

I don’t have the red error message. I am afraid to log off because I don’t want to lose my progress. It is linked and saved however. I will just deal with this and hope I start getting lives. Thanks for your time.