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Help?!?

Beenie242
Beenie242 Posts: 1 Newbie

Sometimes I need to switch tabs temporarily, never used to be a problem, but now, everytime I come back, I have to start the level again. How do I stop this?!?

Comments

  • Yosca
    Yosca Posts: 17,053 Soda Moderator

    Welcome to Soda community @Beenie242

    Your devices might not be synchronized properly. You may want to consider doing standard troubleshooting on both devices:

    provided you saved your progress with a King account, log out of the game - clear the cache -> not data  that will delete your boosters - power off your device for at least 1 minute - restart your device - check for game and device updates - log back into the game.

    *Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

    *Clear cache in iOS: go to settings - tap on Safari - tap on Clear history and website data

  • palmicka102
    palmicka102 Posts: 105 Level 2

Hey! Would you like to give us your opinion?