When trying to watch a video, it freezes and I cannot get my extra play.

Question

my game freezes often when I try to watch a video for more moves

Pitty_Kitty · Answer

Hello @carla1967 and welcome to Soda community

I'm sorry to hear about this.

please check troubleshooting steps:

* check for Soda and device updates
* check that your device has at least 2 GB of free storage
* provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
* you might need to repeat the steps above 3-4 times

*If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

If the issue still persists please contact Player Support (customer service) directly from your Soda app and report the malfunctioning ads so the dedicated team can look into it:

How to contact King Player Support from Soda app in mobile devices and Windows 10, 11 computers: launch soda app - visit settings- click "?" Icon- visit "technical & connection issues"- "thanks for reaching out"- scroll down and click "contact us". In the form please select "advert issues or reporting" and then "I experienced a bug with an advert." Explain your problem and specify which steps you've already tried, name the malfuctioning ad and send.