I’d like to add people to send/receive lives but the “social hub” isn’t there. What do I do?

Question

I am playing on my iPhone 15 if that helps so it’s a new phone, but I don’t remember it being on my iPhone 12 either. Thank you all in advance!!

Pitty_Kitty · Answer

In case you save your progress with a Facebook account or your King account is linked to a Facebook account, you could try the option to add Soda players/friends via Facebook platform and not Social Hub.

Pitty_Kitty · Answer

Hello @jessicaG89 and welcome to Soda community!

this is Social Hub icon, I understand you never had this?

If it's active in the game, friends can be added. If it's not active, friends cannot be added.

The (un)availability of features is up to Soda Studio; I'm afraid we players don't have influence over this.

Features and events may be occasionally absent for a small group of players (more infos here)

You could still check troubleshooting steps. it helps, in case the feature is available for your game but does not immediately show up.

* check for Soda and device updates
* check that your device has at least 2 GB of free storage
*  provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
* you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here.

If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

If you own a Kindle fire, check this out

it's not possible to do in Microsoft app on computer