Candy Crush Soda Saga

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Candy Crush Soda Saga

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!

General freezing

I am totally frustrated with freezing in Candy Crush Soda. I have checked my device and it is all up to date. It seems like when I an “ on a roll” to win, the game freezes. It’s happened numerous times. Further, to add insult to injury, I find it almost miraculous that when I’m stuck on a board, I just have to BUY power ups. It’s amazing how the board clears,…..!!! If I didn’t enjoy the game as much as I do, I would quit, but you probably don’t care because you know that addiction can be a very strong feature…so, I pay and pay and pay. Can’t really afford you anymore. Wouldn’t mind if you were honest😢

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All comments

Pitty_Kitty

Hello @Nannos3kids !

Without infos about your device from you we cannot further help 🙂 Which device do you use to play Soda? Make and model please.

Also please let us know, if the issue still persists after checking troubleshooting steps otherwise we cannot move forward. Thanks

check for Soda and device updates
check that your device has at least 2 GB of free storage
provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here.

If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

If you own a Kindle fire, check this out

it's not possible to do in Microsoft app on computer

LoFiGummy

Hi there and welcome to the community!

Freezing game sounds super tough to deal with and I'm sorry that's happening for you. To be able to help you further it's great if we could know what type of device you're playing on/with.

We have several articles that focuses on this for many devices in our Help Center if you'd like to look for yourself!

As for the board and gameplay it's hard to say without seeing what's going on, but in any case we appreciate the feedback as it helps us in informing the developers about your experience, which we value!

Welcome! 👋

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