Sticking

Lis1966

Everytime we r in the cake, it sticks and we have to get out of the app. We go back in and you lose your hat!?

Pitty_Kitty

Hello @Lis1966 and welcome to Soda community!

what do you mean "it sticks"? Could you elaborate more?

Do you see an error message in your game?

In the meantime please check troubleshooting steps to see if they help

• check for Soda and device updates
• check that your device has at least 2 GB of free storage
• provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
• you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here.

If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

If you own a Kindle fire, check this out