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I’ve had 2 times that I’ve opened my bank only to have the game freeze and I loose my progress on the current level. Any solution?
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Hello again @emt3212
Did you read the guide I mentioned? Was your purchase successful? Were you unable to use your purchase because your game froze? In that case, you need to contact King Player Support.
The Community cannot handle purchase issues, due to personal information, but Player Support can. If you happen to play on a mobile device or Windows app, you can contact directly from the device. That way Player Support will automatically get your purchase history and transactions. How to contact:
- Tap on the blue gear
- Tap on the ? mark
- Tap on “My Purchases“
- Choose and tap on a topic that is closest to your question/issue
- Scroll down to the bottom and tap on "Contact Us"
If you don’t play on mobile or Windows app, please contact Player Support Team 👉 here Describe briefly your complaint, and don’t forget to mention your Game ID, 👉 here is how to find
Sorry about that @emt3212
Please check this guide Game having crahing or loading issues
Hope it helps.
