My game keeps taking away my batwin

lpIlovemom1

Every time I play battle is disa pears before I can collect my rewards

I play alot of money for this game and put up with all your cheap move but im getting tied of this I took screen shots

Pitty_Kitty

Hello @lpIlovemom1 and welcome to Soda community!

Could you share the screenshots of what you see in the game please? They'd help me understand what's going on 🙂

Which device do you use to play Soda? Make and model please

In the meantime please check troubleshooting steps and let me know if the issue persists afterwards. Thanks

• check for Soda and device updates
• check that your device has at least 2 GB of free storage
• provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
• you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here.

If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

If you own a Kindle fire, check this out

it's not possible to do in Microsoft app on computer