Kimmy's Pumpkin Hunt not counting/Kimmy's Arcade

teeweiping

@LoFiGummy

Hi, my game's event: Kimmy's Pumpkin Hunt is not counting. I passed a lot of levels but it's always stays in zero in my list. Can you please help me with this?

I have try the standard troubleshooting method and after I passed 1 level, this have comes out :

But when I playing next level and so on, nothing is happen. I'm thinking maybe my phone's memory is low.

LoFiGummy

Hi there @teeweiping, sorry to hear that this is happening for you.

When you say that you've done the normal troubleshooting steps, just to be sure have you done the following:

1. Restart: Close all apps and restart your device.
2. Check for game updates: Check for any updates for your device & apps.
3. Clear Cache: Clear the apps cache if possible.
4. Check your device's memory. Please make sure you have a minimum of 2 GB of free space on your device. Removing any unused Apps, pictures and videos can improve game performance. This can vary between devices, but these steps should help.

If these steps do not help, I would also try to log in and out within the game, as it seems like the account may be having some issues.

Should that not solve things then please let me know so I can have another look.

teeweiping

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2846588#Comment_2846588

I'm now already reinstalled the game. Because when I use different device, I can collect it. Later on let me update with you on this. 😊

teeweiping

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2846588#Comment_2846588

Hi, it is solved. So I think the only way is reinstall the game.

LoFiGummy

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2846984#Comment_2846984

I see, thanks for getting back to me and I'm glad the issue was solved.

teeweiping

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2847008#Comment_2847008

You are welcome.

teeweiping

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2847008#Comment_2847008

Hi, another question here, do you know if there is level requirement for Kimmy's Arcade (side game)? I don't have this in my game which is under 1000 level, but my second account which is above 1000 level have it.

Matiasberdinacsi

She IS so cute

Happy 9th anniversary soda

And Dale U

buymy123

Hi soda team how do I get Kimmy's arcade in my game candy crush soda.

teeweiping

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2859820#Comment_2859820

Hi 👋 I'm just an ordinary player who trying to help. I think 🤔 you need to reach level 1165 to get this feature. I remember the first time I have this is when my level is 1165. If you didn't receive it after level 1200 then that must be some problems in your game.